> Funding: £3,500
The Customer Service Practitioner Level 2 programme is designed for individuals working in customer-facing roles across a wide range of sectors. The course develops the knowledge, skills, and behaviors required to deliver effective and professional customer service in line with organizational standards.
Learners build competence in communication, handling enquiries, resolving issues, and understanding customer needs. The programme emphasizes professionalism, resilience, and adaptability, ensuring learners can respond effectively to a variety of customer interactions.
Delivered through a blended remote model, the programme ensures learning is embedded within real workplace activity and contributes directly to improved customer experience.
Employers benefit from customer service staff who deliver consistent, high-quality service and support positive customer experiences.
Employers benefit from staff who:
The apprenticeship provides:
The programme supports:
This course is designed for individuals working in customer-facing or service support roles.
This course is ideal for:
Typical Job Roles Include:
This course is suitable for employers operating in:
Throughout the programme, learners are supported to:
This ensures apprentices approach the End Point Assessment with confidence and clarity.
This means you can recruit with a clear development route in mind from day one.
Many of our apprentices go on to secure permanent roles, promotions and long-term career progression within their organisations.
Receive a £1,000 incentive when you recruit an apprentice aged 16–18, or 19–24 with an EHCP or care leaver status.
Employers are exempt from paying National Insurance Contributions for apprentices under 25, provided they earn under the Upper Secondary Threshold.
Training costs are typically 95–100% government funded for non-levy paying employers — making apprenticeships significantly more cost-effective than traditional recruitment.
Apprenticeships improve retention, engagement and progression. You build capability tailored to your business from day one.
We review your role for apprenticeship alignment and suitability.
Support you in refining the job description if needed to attract the right candidates.
We advertise and promote your vacancy across our candidate network.
We screen and shortlist candidates based on your requirements.
We guide you through the onboarding and funding process end-to-end.
We don’t take you out of your role — we develop you within it.
Our programmes are designed for people already in work, helping you build the knowledge, skills and behaviours needed to perform at a higher level. Everything you learn is applied directly to your day-to-day responsibilities, so the impact is immediate, practical and measurable.
From enrolment through to completion, we support both you and your employer to ensure the training delivers real value.
If you are not sure on what course may suit you, funding or how it all works, then get in touch and we can help and support and help you on your journey.